Terms of Service

OmniSpect · Last updated 3 October 2026 · Draft pending review by counsel

These Terms of Service ("Terms") govern use of the OmniSpect field inspection and drying-evidence platform, including the iPad application, the office web application and related services (the "Service"), provided by [Provider legal entity] ("Provider", "we"). By creating a company workspace or using the Service you agree to these Terms on behalf of yourself and the company you represent ("Customer").

1. Accounts and seats

Customer designates an administrator who may invite office users and field inspectors. Each named user is a seat. Customer is responsible for its users, for the accuracy of the data they enter, and for keeping credentials confidential. A user who captures data in the field is a Field seat even if they also use the office application.

2. Subscription and fees

Fees are per seat per month or per year as shown on the billing page, with a company minimum where stated, and are billed in advance through Stripe. Seats added mid-period are prorated; seat reductions take effect at the next renewal. Trials run for the period shown at sign-up and convert to a paid subscription only when Customer completes checkout. Provider may change list prices on 60 days' notice effective at renewal. Overdue amounts may lead to suspension after notice.

3. Customer Data

Customer owns all projects, readings, photos, video, floor plans, samples, laboratory results, findings and reports it submits ("Customer Data"). Provider receives a licence to host, process and display Customer Data solely to provide the Service. Provider does not sell Customer Data or use it to train third-party models. On termination Customer may export its data for 30 days; Provider deletes Customer Data within 90 days thereafter except as it persists in routine backups.

4. Professional judgement and limits of the Service

The Service records, organises and presents what Customer's inspectors measure. It does not inspect, test or certify any property. Colour bands, drying indicators, air-sample screening bands and AI-proposed text are aids within configured screening criteria. They are not statements of safety, clearance, habitability or regulatory compliance. Customer's qualified personnel retain sole responsibility for every finding, report and professional conclusion. Provider makes no representation that any export will be accepted by any insurer, adjuster, laboratory, court or regulator.

5. Acceptable use

Customer will use the Service only for lawful inspection, remediation and documentation work; will obtain any consents needed to record people, properties and calls; and will not resell the Service, reverse engineer it, probe its security, or use it to build a competing product.

6. Availability and support

Provider targets 99.5% monthly availability for the office application and API, excluding announced maintenance and outages caused by third-party providers or Customer's network. The iPad application works offline and synchronises when connectivity returns. Support is by email on business days. See the Support & Status page.

7. Warranty and disclaimer

Provider warrants that the Service will perform materially as described in its current capability statement. Otherwise the Service is provided as is, and Provider disclaims all other warranties, express or implied, to the extent permitted by law.

8. Limitation of liability

Neither party is liable for indirect, consequential, special or punitive damages, or for lost profits or data. Each party's total liability under these Terms is limited to the fees paid by Customer in the 12 months before the claim. These limits do not apply to breach of the Privacy Policy or Data Processing terms, to indemnities, or to liability that cannot be limited by law.

9. Term and termination

Either party may terminate for material breach not cured within 30 days of written notice. Customer may cancel at any time from the billing page; the subscription ends at the close of the paid period. Sections 3, 4, 7, 8 and 10 survive termination.

10. General

Governing law and venue: [State], United States. These Terms, with the Privacy Policy, the Data Processing terms and any signed subscription agreement, are the entire agreement. A signed subscription agreement prevails over these Terms where they conflict. Notices to Provider go to the address on the Support page.